14485 Seneca Rd Unit 131 Victorville CA 92392

209-752-0456 Josephskaggs85@gmail.com

Joseph Skaggs

Objective: Seeking a Help Desk or Networking position.

Education: ITT Technical Institute

Associates of Science Degree in Network Systems Administration

Candidate for Graduation, June 2016

U.S. Army Information Technology Specialist (25B) school

• A+ class

• N+ class

• Security + class

• CCNA class

• Windows 7 class

• Networking class

Summary of Qualifications:

•

Secret Clearance

• Network Management

• Help desk and customer service/support

•

Install, configure, maintain, and troubleshoot Microsoft Windows 7, 8, and 10

• Ethernet & TCP/IP networks

• LAN, WAN, DHCP, DNS

• Network Administration – creating users/groups, assigning right/permissions

• Application support – Microsoft Office Suite

•

Install, configure, and troubleshoot PC hardware

• Cisco router/switch configuration and troubleshooting

• Active Directory

Experience:

Department of Defense at Fort Irwin National Training Center (NTC)

2015-Present

• Provide help desk support to the largest organization on Fort Irwin, the Directorate of Family Morale Welfare,

and Recreation (DFMWR).

• Responsible to any issues to users may have from not being able to print to network connectivity. Our uses use

Microsoft Office, RecTrac, and CYMS, we also provide support for the software being used.

• Troubleshoot and maintain the Warrior Zone (Cyber Café)

• Provide software support, system updates and patches and re-imaging

• Provide PC network and hardware support.

U.S. Army

Information Technology Specialist, IMO, Network Administrator, and Help Desk.

2008-2014

• Provided help desk services to over 500 users

• Assisted with routine computer and networking issues.

• Supplied help desk services, set up and maintained network of computers and phones for unit in Iraq and

Afghanistan

•

• Monitored the network continuously for violations and intrusions

•

• Provided troubleshooting and issue resolution on a daily basis.

Volunteering:

• Helped trained personnel on Fort Lewis with managing the base network

Performed daily information assurance checks to make sure there were no violations on network.

Effectively kept network operational during the complete duration of two deployments

San Dimas, CA